EKHA is closely monitoring Government and WHO guidance on the coronavirus COVID-19. The safety of our staff, tenants and Board members is our highest priority and we are continuing to follow all health and hygiene guidelines. Therefore, please note that we have extended and expanded the contingencies we had previously put in place in relation to protecting people against the spread of coronavirus. These temporary measures now include:
Our office at 2 Old Coach Road is closed to the public. Most of our business can be conducted without the need for a physical meeting. There are many ways in which you can contact us; by email at [email protected] by phone on 01355 227751, or by following our Facebook page at East Kilbride Housing Association. Our staff will still contact you in other ways without having to see you in person.
We will carry out emergency repairs and the statutory servicing of appliances only. These will always be prearranged and you will be asked to go through a short series of screening questions which will help to protect you and our contractors and hopefully slow down the spread of coronavirus.
We will continue to help any of our tenants who find themselves in financial difficulties and our tenancy management and estate management is still being carried out albeit within social distancing guidelines. This means that we will continue to pursue those who do not pay their rent and who engage in antisocial behaviour.
As this is a rapidly changing situation, our management team will be meeting every day to review our operational abilities and should any of this information change, we will let our customers know immediately.
Thank you for your patience.