EKHA Covid-19 services update
Tenants will be aware that due to the Covid-19 pandemic, EKHA’s office has been closed to the public since 17th March 2020. All staff have been working from home since then, with only an occasional foray into our office at Old Coach Road to carry out tasks that were impossible to do from home.
During this difficult 16 months our staff have been striving to source help for you, our tenants and potential tenants, when you have needed it and we were extremely gratified to have been able to obtain additional benefits and access to other funding, help and support for so many of you. Please be assured that this work will continue.
The vaccination programme and a better understanding of how to treat Covid-19 means that we are hopefully heading for some sort of return to normality, and EKHA has been busy behind the scenes devising a plan to return to the office. We have therefore made the office Covid-safe (to government guidelines) in preparation for staff returning to Old Coach Road in a shift/rota system from Tuesday 20th July.
Procedures are in place to ensure that everyone who does come into the office is kept safe. We have decided that as an additional precaution the office will remain closed to the public for the time being, though it is likely that we will start to make appointments for tenants to see staff in the office under certain circumstances. Just to be clear, this means that you cannot walk in off the street and speak to our staff without a pre-arranged appointment. However, you can still contact us by all the other usual methods to discuss problems with rent, neighbour disputes, repairs etc. and as mentioned you will be able to make an appointment to speak to your housing officer or a member of our maintenance team face-to-face, if that is what you prefer.
It is already very obvious that going forward we will be operating in a totally different environment post-pandemic. We have therefore set up a working group of staff, Board and tenants to discuss what our future service provision should look like and we are delighted that the group contains no fewer than 5 tenants. This group has already met twice by Zoom and will spend the next 18 months looking at all aspects of how we can best serve you.
We will of course keep you informed should there be any further changes to ways in which you can access our service.