EKHA Covid-19 services update
Tenants will be aware that due to the Covid-19 pandemic, EKHA’s office has been closed to the public since March 2020. All staff worked from home initially, and more recently – since government restrictions were eased in the summer of 2021 following the vaccination programme and a better understanding of how to treat Covid-19 – some staff have been able to work on occasions from our office at Old Coach Road to carry out tasks that were impossible to do from home. We have made the office as safe as we possibly can and we regularly revise our practices to reflect any new learning around Covid-19.
Procedures are in place to ensure that everyone who does come into the office is kept safe. We have decided that as an additional precaution the office will remain closed to the public for the time being, though it is likely that we will start to make appointments for tenants to see staff in the office under certain circumstances once we have learned enough about the impact of the Omicron strain to be able to mitigate any additional risks it may pose. Just to be clear, this means that you cannot walk in off the street and speak to our staff without a pre-arranged appointment. However, you can still contact us by all the other usual methods to discuss problems with rent, neighbour disputes, repairs etc. and as mentioned you will be able to make an appointment to speak to your housing officer or a member of our maintenance team face-to-face once it is safe to do so if that is what you prefer.
It is already very obvious that going forward we will be operating in a totally different environment post-pandemic. We have therefore set up a working group of staff, Board and tenants to discuss what our future service provision should look like and we are delighted that the group contains no fewer than 5 tenants. This group has already met several times by Zoom and will spend the next 12-18 months looking at all aspects of how we can best serve you.
We will of course keep you informed should there be any further changes to ways in which you can access our service.