East Kilbride Housing Association

Rent

It’s important to pay your rent on time.Your rent helps us to deliver many vital services so it is important we get your payment on time. We can help if you′re worried about paying.

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There are lots of ways to pay your rent

  • With cash – Using your using your Allpay card at any garage, shop or post office that has the Pay Point logo Find PayPoints near you
  • By phone – You can phone the office and press Option 1 to be transferred to Allpay’s automated payment system. If making a payment out of office hours you can phone the Allpay’s automated payment system on 0330 041 6497. Please note you will need your Allpay pay card to use this payment system
  • On line – Pay with your Allpay card at www.allpay.net
  • Mobile – Use the The Allpay Payment App available for Apple App Store or Google Play  and Windows Phone store
  • By phone – just ring the office and we can take a payment from your debit card
  • By Direct Debit – just phone us 01355 227751 and we can set it up over the phone
  • Bankers Standing order – Complete and take the BSO form below to your bank you’ll need your rent reference for this. Contact us for it.

When is my rent due?

Download the PDF below for the list of ‘rent due dates’ for 2021/22.

If you are struggling to make your rent payments please pick up the phone and talk to us.
Call the office on 01355 227751.

Former Tenant Arrears

It is important that you pay your rent and service charge if applicable up until the end of your tenancy. When you give us notice you are terminating your tenancy we will tell you then how much you owe. If you don’t pay the rent to the date of termination or you owe us money for repairs carried out at your property or legal costs we will write and inform you what you owe. If you fail to pay or make an agreement to pay the balance, you will receive a reminder letter.

If you still do not pay or make an arrangement to pay, you will be referred to an outside debt recovery agency who will take steps on our behalf to collect the debt. You will incur additional costs if this happens. If at a later date you apply for a home with us or any other registered social landlord in South Lanarkshire this may affect your prospects of getting a tenancy.

Struggling with money?

EKHA has an independent Welfare Benefits Officer (WBO) working for us two days a week. The WBO can help EKHA tenants with benefit applications, make sure you are on the best tariff for gas & electric, give debt advice and ensure tenants are receiving all the money they should be. The WBO works for us on a Tuesday & Wednesday. For an appointment with the WBO call 01355 227751 and press option 3 or email [email protected]

Help is also available from CAB, 9 Olympia Court, East Kilbride, Tel:01355 263698 and South Lanarkshire Council Money Matters, click here for info.