Latest News and Events
We produce a quarterly newsletter, View our Newsletters
Making a complaint
We value complaints and use information from them to help us improve our services. If something goes wrong or you are dissatisfied with our services, please tell us. Click below for our complaints handling procedure which describes how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us. Complaints Handling Procedure
Statement of Respect
This statement has been prepared in line with the Association’s Equality and Diversity Policy, see link below (a paper copy of which can be obtained on request).
- Our staff are here to help where we can and will do this in a fair, friendly, respectful and courteous manner.
- Our staff and customers are not expected to accept aggressive or abusive behaviour or treatment - unacceptable behaviour will be taken seriously and may be reported to the police.
- We aim to provide an environment appropriate to the needs of those from all walks of life, and offer a culture that respects and values each other’s differences and promotes dignity, equality and diversity.
Information in different formats
If you would like any of our documents in audio, large print, braille, translated into another language or in sign language please let us know.