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Has your household make up changed?
We wrote to everyone advising that your tenancy rights are changing. These changes don’t come into effect until November 2019, however you may need to take action now if you do need to update us about any changes to your household. To ensure that your tenancy rights are protected it is very important to ensure that you advise us of any changes to your household. This includes telling us about anyone who has previously moved in with you who you haven’t already told us about, and when anyone moves into or out of your home in the future at the time they do so.
Please fill in and send us the attached form
If you are unsure about whether you have told us about anyone who has moved into your home call us on 01355 22 77 51 and we can check.
Making a complaint
We value complaints and use information from them to help us improve our services. If something goes wrong or you are dissatisfied with our services, please tell us. Click below for our complaints handling procedure which describes how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.