Becoming an EKHA Customer Panel member
Our Customer Panel is a group of EKHA tenants who are interested in the operation of the organisation.
The Customer Panel looks at EKHA’s approach to ‘what’ and ‘how’ our performance information is reported to tenants. They also give input on some new and reviewed policies and suggest improvements to documents such as the newsletter and the tenant handbook.
Input from the panel is vital in making sure we get things from our customer perspective and as a member of the panel you can influence and improve services and help us deliver a tenant centred service.
How do we speak with the Customer Panel? We get in touch with panel members through face to face meetings (where possible) but usually via post, telephone and email.
We understand that it’s sometimes hard for people, with busy lives, to get involved with things like this, particularly to attend meetings, so we can tailor the amount of involvement you want to have to best suit your needs.
If you would like to get involved in the Customer Panel, please contact Debbie McVean on 01355 227751 (press option 4) or email [email protected].
PERFORMANCE REPORTING SCRUTINY
We consulted our Customer Panel about EKHA’s approach to processes for and reporting to tenants about our performance, in June 2026. Click on the PDF below to read the agreed approach.
If you would be interested in getting involved in looking at how we prepare and report on our performance information to our tenants or hear more about all the reports we do, please get in touch. For more details about the Customer Panel or getting involved in looking at how we report on performance, please speak to Debbie McVean, call on 01355 227751 (press option 4) or email [email protected]