Becoming an EKHA Customer Panel member
Our Customer Panel is a group of EKHA tenants who are interested in the operation of the organisation.
The Customer Panel looks at how we report on our performance and scrutinise performance information, they give input on some new/reviewed policies and suggest improvements to documents such as the newsletter and the tenant handbook. Input from the panel is vital in making sure we get things from our customer perspective and as a member of the panel you can influence and improve services and help us deliver a tenant centred service.
The panel meet a couple of times a year and we sometimes get in touch with members by phone or email for feedback. We can tailor the amount of involvement you want to have to best suit your needs. If you would like to get involved in the Customer Panel we would love to hear from you.
PERFORMANCE REPORTING SCRUTINY
Our Customer Panel and EKHA agreed an approach for our performance reporting (2023/24) at their July 2023 meeting. Click on the PDF below to read the agreed approach.
If you would be interested in getting involved in looking at how we prepare and report on our performance information to our tenants or hear more about all the reports we do, please get in touch. For more details about the Customer Panel or getting involved in looking at how we report on performance, please speak to your housing officer, call on 01355 227751 (press option 3) or email [email protected]